MacKenzie Gross

MacKenzie Gross has had a varied and extensive work experience. From 2004 to 2018, they have held positions at Kmart Corporation, The Ohio State University, Lima City Schools, Nationwide Bank, and Kitami City Schools. At Kmart Corporation, they were a Service Desk Employee, responsible for scheduling breaks, closing down cash registers each night, answering phones, handling customer complaints and returns, securing funds in the safe, and closing the store. At The Ohio State University, they were a Student Instructional Assistant, teaching biweekly recitations, proctoring midterms and the final exam, and grading homework assignments, quizzes, and exams. MacKenzie was also a Computer Lab Supervisor, providing technical assistance and customer service to computer users across campus both over the phone and in person, utilizing basic knowledge of computer maintenance and online research to find solutions for any computer issue a user was experiencing, and supervising the other employees in the computer lab. At Lima City Schools, they were a Math Teacher, teaching Calculus, Pre-Calculus, and Algebra II, advising the STEM club and the Science Olympiad teams, and preparing detailed lesson plans that catered to the specific needs of each student. At Nationwide Bank, they were a Senior Representative, Bank Sales and Service, coordinating with other representatives to help their customers in difficult or rare situations, analyzing and resolving more complex customer issues, and researching solutions to problems presented by other product areas and distribution channels within the bank. MacKenzie was also a Customer Service Representative, Bank Sales and Service, providing outstanding service and sales support to internal and external bank customers, transacting bank business in accordance with government regulations, account provisions, and internal procedures and controls, and turning routine service inquiries into sales opportunities. At Kitami City Schools, they were an Assistant Language Teacher, providing an international experience to junior high school students in Kitami, Hokkaido, Japan, creating differentiated games and activities to encourage learning through play which accommodated students with all levels of confidence in their English abilities, and assisting in English as a Second Language courses. Finally, at Mathleaks AB, they were a Learning and Development Manager, a Manager of Product Development, a Project Manager (designing, creating, and maintaining a style guide for company developers), and a Senior Product Developer.

MacKenzie Gross obtained a Bachelor of Science (BS) in Pure Mathematics from The Ohio State University between 2007 and 2011. MacKenzie then obtained a Master of Education (M.Ed.) in Mathematics Teacher Education from John Carroll University between 2011 and 2012. In 2015, they obtained a Master of Science (MS) in Natural Resources Management and Policy from the University of Denver. In December 2021, they obtained a Project Management Principles and Practices Specialization from Coursera.