Coral Mark

Head Of Support Israel at Matific

Coral Mark began their career in 2012 as an IT Support Specialist at GAV Systems, providing telephone and online support for the medical staff of Clalit clinics in Jerusalem district. In this role, they managed projects, solved software bugs, and supported hardware, network, printers, Office, Q-Flow, and other inner Clalit organization softwares. In 2015, they took on a Teaching experience role at David Yellin Academic College, where they served as an English and Theatre teacher in Ziv and Marcus School in Jerusalem, mentored students in Personal commitment projects, and wrote teaching units and managed educational projects. In 2017, they became an English to Hebrew translator at KAN - Israeli Public Broadcasting Corporation. Most recently, in 2020, they assumed the role of Head Of Support and Tier 2 Customer Support Expert at Matific, where they provided international support for schools and private users in more than 20 countries, troubleshooted and provided assistance via email and phone, and wrote home user guides for the company's website.

Coral Mark completed a Bachelor of Education - BEd degree from David Yellin Academic College of Education in 2018. In 2020, they completed a course from Red Hat.

Links

Timeline

  • Head Of Support Israel

    February, 2022 - present

  • Tier 2 Customer Support Expert

    March, 2020

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