Matrix Eastern Europe
Rumen Totsev has had a diverse range of work experience spanning over 13 years. Rumen'smost recent role was as a Technical Support Engineer at Matrix Eastern Europe, starting in May 2023. Prior to that, they worked at Sutherland as a Duty Manager from July 2021 to July 2022, where they resolved customer problems and escalated complex issues. Rumen also held the position of Technical Support Engineer L1 from March 2020 to July 2021 at Sutherland. Before joining Sutherland, Rumen worked at Concentrix as a Quality Analyst from March 2019 to November 2019, and as a Gaming Subject Matter Expert from September 2018 to March 2019, where they provided floor support and supervised team metrics. From November 2017 to September 2018, Rumen worked at C3i Solutions as a Customer Service Team Lead, where they mentored and coached team members, resolved escalated customer issues, and monitored team volume. Prior to that, they held various roles at C3i Solutions, including Help Desk Analyst Level II from October 2016 to November 2017, and Help Desk Analyst from April 2014 to November 2016. Rumen's earlier experience includes working at VIVACOM as a Direct Sales Agent from March 2010 to April 2014, and at Blizoo as a Direct Sales Agent from July 2007 to March 2009. Rumen also briefly worked as a Geography and Economics Teacher at 27 SOU George Karaslavov from November 2008 to January 2009.
Rumen Totsev obtained their Bachelor's degree in Geography from Sofia University St. Kliment Ohridski in 2007. Rumen then pursued a Master's degree in Pedagogy at the Rotterdam University of Applied Sciences in 2010. From 2008 to 2010, they also pursued another Master's degree in Pedagogy, specializing in Civil and Intercultural Education, at the University of Shumen "Konstantin Preslavsky". In 2011, Rumen returned to Sofia University St. Kliment Ohridski to pursue a second Master's degree, this time in Geographic Information System. No end year is provided for this last educational experience.
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Matrix Eastern Europe
Matrix Global Services - Eastern Europe is the offshore professional services division of Matrix (Israel’s leading Technology Company with more than 11,000 employees). We offer holistic solutions and outsourcing services for high-tech companies, IT organizations and startups in various areas such as Software Engineering, QA & Testing, Professional Services, Technical Support, Art Studio, Test automation & Performance and more. Our unique highly educated, carefully selected, and meticulously trained core workforce is among the most stable and loyal in the industry. We employ more than 1,600+ professionals on 3 continents (Israel, East Europe, and US), with long term relationships with more than 60 customers in 90 different projects. Our R&D centers in Israel are located in 7 sites nationwide with the main offices in Beit- Shemesh, only 30 minutes from both Tel Aviv and Jerusalem. In addition to engineering certification, all our employees receive additional tailor-made technological training by certified trainers from John Bryce academy, Matrix’s Software Training Division and the leading IT & Technology training college in Israel. Our main offices in Eastern Europe are located in Sofia (Bulgaria) and Skopje (Macedonia). Both locations are managed by a dedicated Israeli and local team. If you are looking for a long term, stable partnership with a consulting firm that can custom-tailor its service to the needs of your project, Matrix Global Services - Eastern Europe’s “smart-shoring” is the answer you are looking for. As our customer, you will quickly discover that the geographic distances between us are small and the cultural distances virtually non-existent. We speak your language, literally and figuratively!
Employees
1,001-5,000