Rumen Totsev

Rumen Totsev has had a diverse range of work experience spanning over 13 years. Rumen'smost recent role was as a Technical Support Engineer at Matrix Eastern Europe, starting in May 2023. Prior to that, they worked at Sutherland as a Duty Manager from July 2021 to July 2022, where they resolved customer problems and escalated complex issues. Rumen also held the position of Technical Support Engineer L1 from March 2020 to July 2021 at Sutherland. Before joining Sutherland, Rumen worked at Concentrix as a Quality Analyst from March 2019 to November 2019, and as a Gaming Subject Matter Expert from September 2018 to March 2019, where they provided floor support and supervised team metrics. From November 2017 to September 2018, Rumen worked at C3i Solutions as a Customer Service Team Lead, where they mentored and coached team members, resolved escalated customer issues, and monitored team volume. Prior to that, they held various roles at C3i Solutions, including Help Desk Analyst Level II from October 2016 to November 2017, and Help Desk Analyst from April 2014 to November 2016. Rumen's earlier experience includes working at VIVACOM as a Direct Sales Agent from March 2010 to April 2014, and at Blizoo as a Direct Sales Agent from July 2007 to March 2009. Rumen also briefly worked as a Geography and Economics Teacher at 27 SOU George Karaslavov from November 2008 to January 2009.

Rumen Totsev obtained their Bachelor's degree in Geography from Sofia University St. Kliment Ohridski in 2007. Rumen then pursued a Master's degree in Pedagogy at the Rotterdam University of Applied Sciences in 2010. From 2008 to 2010, they also pursued another Master's degree in Pedagogy, specializing in Civil and Intercultural Education, at the University of Shumen "Konstantin Preslavsky". In 2011, Rumen returned to Sofia University St. Kliment Ohridski to pursue a second Master's degree, this time in Geographic Information System. No end year is provided for this last educational experience.