Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operationalperformance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

Analytics

Cloud

Information Technology

Software

Mattersight Corporation

Mattersight Corporation's headquarters in Chicago, IL, United States

Travis Wolfe

Andrew Traba

Kirsten Doornbos

Meghan Dwinells, PMP

Jeff Geltz

Eric Fuller

Mikhail Umansky

The Engineering Team at Mattersight Corporation is responsible for designing, developing, and maintaining the software solutions that drive the company's Behavioral Analytics services. This team consists of roles such as Software Architects, Senior Software Engineers, and Database Engineers, who collaborate to build and optimize the analytics platform that captures and analyzes customer and employee interactions. Their expertise ensures the seamless integration of various data sources and the development of intuitive applications that enhance customer-agent interactions, ultimately contributing to improved conversation outcomes and operational efficiencies for the company's clients.

Engineering Team

The Engineering and IT team at Mattersight Corporation is responsible for managing and optimizing the company’s technology infrastructure. This includes overseeing network operations, automating processes, maintaining cloud services, and ensuring secure data storage. The team also works to ensure IT solutions are effectively integrated into the company's systems, enhancing overall operational efficiency and supporting Mattersight's enterprise-grade SaaS solutions for contact centers.

Engineering And IT

The Leadership Team at Mattersight Corporation is responsible for setting strategic direction and overseeing the company's operations across various departments. This team ensures alignment with the company's mission to enhance customer and employee interactions through advanced Behavioral Analytics. Key roles include guiding technological advancements, product development, business growth initiatives, information management, and database engineering to sustain and expand Mattersight's enterprise-grade SaaS solutions for contact centers.

Leadership Team

The Technical Support and Implementation team at Mattersight Corporation is responsible for ensuring the smooth deployment and ongoing functionality of Mattersight's Behavioral Analytics services. This team assists with the initial setup and integration of SaaS solutions within client contact centers, offers technical support to resolve any issues, ensures customer satisfaction through proactive issue management, and collaborates to optimize client outcomes. Members of this team, including Support Technicians, Customer Success Managers, Service Delivery Managers, and Implementation Engineers, work closely with clients to improve operational performance and enhance customer-agent interactions.

Mattersight Corporation

Org chart

Teams

Engineering Team

Engineering And IT

Leadership Team

Technical Support and Implementation

Offices

Mattersight Corporation

Org chart

Teams

Engineering Team

Engineering And IT

Leadership Team

Technical Support and Implementation

Offices

Related companies