Deepak Kumar

Deepak Kumar is an Operations Manager at Bill Gosling Outsourcing, where they apply their expertise in business process outsourcing (BPO) to lead a team of customer service representatives. With over four years of experience in the BPO industry, Deepak develops team performance through coaching, training, and strategic collaboration with stakeholders. Previously, Deepak held various roles at MattsenKumar LLC, including Operations Team Lead and Assistant Manager, where they managed daily operations and focused on recruitment, training, and customer experience improvement. Deepak completed their matriculation in business/commerce from GSSS, Carterpuri, Gurgaon in 2011 and continues to pursue professional development through certifications in leadership and customer service.