MattsenKumar is an outsourcing company specializing in technical and customer support call center services.

Outsourcing

MattsenKumar

MattsenKumar's headquarters in Woodburn, OR, United States

Megha Mehra

Raja S.

Dhiraj Asija

Pradyumn Jadon

Sonali Banerjee

Pankaj Molasi

Tapashya Subba

Ankit Arora

Utsav Gaur

Amar Munjal

Gurpreet Singh

Vivek Srivastava

Karan Gupta

Sudeep Nandy

Naveen Kumar

Rajeev Srivastava

Dilshad Khan

The Service Delivery Team at MattsenKumar is responsible for ensuring the efficient and effective delivery of outsourced technical and customer support services to clients. This team oversees the implementation, management, and optimization of service operations, including client relationship management, quality assurance, and process improvement. They work collaboratively to meet client needs, drive customer satisfaction, and maintain high standards of performance and compliance within the call center environment.

Service Delivery Team

The Leadership Team at MattsenKumar drives the strategic direction and overall operational excellence of the company. This team collaborates to enhance innovation, optimize service delivery, and ensure exceptional client and customer experiences, while also focusing on business development and technology integration to maintain a competitive edge in the outsourcing industry.

Leadership Team

The Client Services team at MattsenKumar is responsible for managing client relationships, ensuring the successful implementation of services, and enhancing customer experience. They work closely with clients to understand their needs, troubleshoot issues, and provide continuous support to optimize call center operations.

Client Services

The Quality Assurance Team at MattsenKumar ensures the highest standards of technical and customer support by monitoring and evaluating call center interactions. Led by the VP of MK Quality, the team identifies areas for improvement, provides feedback, and implements best practices to enhance overall service quality.

MattsenKumar

Org chart

Teams

Service Delivery Team

Leadership Team

Client Services

Quality Assurance Team

Offices

MattsenKumar

Org chart

Teams

Service Delivery Team

Leadership Team

Client Services

Quality Assurance Team

Offices

Related companies