Pavel Roman

Pavel Roman is a seasoned IT professional with extensive experience in support management and team leadership across various companies. Currently serving as Senior Manager of EMEA IT Support at Mavenir since April 2019, Pavel previously held roles such as Operation Manager at the same company, Team Lead/People Manager at Infosys BPM, and Service Availability Manager at IBM. With a solid foundation in service and project management, Pavel has effectively managed teams, handled escalations, and implemented process improvements. Additional experience includes leadership roles at HeidelbergCement, AT&T, and DZ a.s., where Pavel oversaw service desk operations, major incident resolution, and network support. Academically, Pavel holds a Bachelor's degree in Information Technology from Silesian University in Opava.