John Esguerra

John Esguerra has extensive work experience in the field of information technology. John is currently working as a Senior Information Technology Manager at Maverick Payments since May 2022. Prior to that, they served as an Information Technology Service Desk Manager at the Los Angeles Dodgers from November 2021 to April 2022. John also worked as a Sr. Active Directory Engineer at Forest Lawn Memorial Parks and Mortuaries from November 2020 to October 2021.

Before these roles, John held the position of Information Technology, Sr. Service Desk Manager at Paysafe Group from January 2019 to October 2020. During their tenure, they implemented various initiatives, including automation of onboarding/offboarding processes, living documentation, and improved service desk SLAs.

Earlier in their career, John served as an Information Technology Service Desk Manager at iPayment, Inc. from April 2018 to January 2019. John also worked as an Information Technology Help Desk Manager at Property Insight from January 2014 to April 2017, where they were responsible for maintaining and supporting software configurations, liaising with vendors, and resolving technical issues.

John has also held positions at Black Knight as a Senior System Administrator from January 2013 to January 2015, and at Property Insight as a System Administrator and Field Service Technician from January 2002 to January 2013. In these roles, they developed coding systems, provided technical support, and created installation support documentation.

To start their career, John worked as a Help Desk Technician at Fidelity National Financial from January 2000 to January 2002, where they provided support and assistance for proprietary system applications.

With their diverse experience in IT management, service desk operations, system administration, and technical support, John possesses a strong skill set and a track record of successfully implementing initiatives to drive efficiency and improve customer satisfaction.

John Esguerra's education history includes attending LA Pierce College, where they studied Registered Nursing/Registered Nurse. John also received certification from the Oxford Institute of Technology in MCP and MCSE. In addition, they have obtained several certifications, including AWS Certified Cloud Practitioner from Amazon Web Services in May 2022, Microsoft 365 Certified: Fundamentals from Microsoft in August 2021, Microsoft Certified: Azure Fundamentals from Microsoft in August 2021, and Microsoft Certified: Security, Compliance, and Identity Fundamentals from Microsoft in August 2021.