Maxicare Healthcare Corporation
Charisse Dela Rosa currently serves as the Assistant Vice President of Member Services at Maxicare Healthcare Corporation, where responsibilities include managing the Customer Service Hotline operations and ensuring service delivery across outsourced vendors. Prior experience at Eastvantage includes roles as Senior Operations Business Partner and Operations Business Partner, focusing on service delivery and customer experience management for global clients. Charisse also had significant experience at Sitel, starting as a Technical Support Representative and advancing to Coach and Quality Assurance Specialist, emphasizing performance management, training, and operational excellence. Charisse holds a Bachelor of Science in Commerce, majoring in Marketing from Saint Louis University in the Philippines.
Maxicare Healthcare Corporation
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MAXICARE HEALTHCARE CORPORATION Live your best life through superior healthcare and excellent customer service Established in 1987 by an esteemed group of doctors and businessmen with the vision to deliver a better healthcare system, Maxicare Healthcare Corporation is one of the pioneers in the health maintenance organization (HMO) industry in the Philippines. As the largest HMO provider in the country, Maxicare continuously provides Filipinos comprehensive healthcare programs via its wide network of medical providers fortified by a strong customer support system. Currently, it services 1.9 million HMO customers across the country from corporate segments and small and medium-sized enterprises to families and individuals via its more than 24,000 affiliated doctors and specialists, 1,400 hospitals and clinics, 1,000 dental clinics, and 180 rehabilitation, dialysis, and eye centers. Consistently the No. 1 HMO* in the country, Maxicare is driven by its vision to serve and provide value to its customers. It is passionate and dedicated to its mission of helping people achieve peace of mind while giving them superior healthcare service so they may live their best lives. Maxicare Healthcare Corporation is registered with the Insurance Commission with license/registration number HMO-2020-03-R. It is part of the Equicom Group, a diversified conglomerate engaged in healthcare, information technology, banking and financial services. *Based on BusinessWorld’s Top 1000 Corporations