Charisse dela Rosa

Charisse Dela Rosa currently serves as the Assistant Vice President of Member Services at Maxicare Healthcare Corporation, where responsibilities include managing the Customer Service Hotline operations and ensuring service delivery across outsourced vendors. Prior experience at Eastvantage includes roles as Senior Operations Business Partner and Operations Business Partner, focusing on service delivery and customer experience management for global clients. Charisse also had significant experience at Sitel, starting as a Technical Support Representative and advancing to Coach and Quality Assurance Specialist, emphasizing performance management, training, and operational excellence. Charisse holds a Bachelor of Science in Commerce, majoring in Marketing from Saint Louis University in the Philippines.