Adan Luna is an experienced project manager currently employed at MAXIMUS since July 2011, where responsibilities include leading the architectural implementation and maintenance of Genesys and Amazon Connect for various projects, as well as engaging with customers to identify needs through problem questions. Previously, Adan served as a Senior Call Center Manager, developing operational strategies through comprehensive assessments and performance reviews, while also overseeing system performance and quality assurance initiatives. Prior experience includes a role as Operations Manager at Dish Network from May 2000 to January 2011, where Adan was responsible for developing supervisors and managing key performance indicators crucial to company success. Adan holds educational credentials from New Mexico State University and Del Valle High School.
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