Maximus
Cynthia Burney is an experienced professional in demand forecasting and resource planning, currently serving as a Capacity Planning Analyst at Maximus since April 2023. In this role, Cynthia has developed and implemented demand forecasts to improve resource allocation in call center operations through statistical analysis. Previously, as an Analyst in Resource Planning at T-Mobile from June 2016 to April 2023, Cynthia focused on staffing needs and automated reporting using SQL, Power Query, and PowerBI. Prior experience includes serving as a Quality Control Specialist Supervisor at MAXIMUS, ensuring compliance through meticulous audits, and managing property operations as a Property Manager at Dream Homes by J&J. Cynthia holds education credentials from South Texas College and The University of Texas-Pan American.
This person is not in any teams
This person is not in any offices
Maximus
33 followers
Maximus enables citizens around the globe to successfully engage with their governments at all levels and across a variety of programs by delivering innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability, and efficiency of government-sponsored programs.