Jadi Willison

Jadi Willison is an exceptional customer success and services leader with extensive experience in operations and project management. At Cigna, they managed front-line teams for customer service and claims processing, while at Sallie Mae, they directed call center operations across multiple states, enhancing service quality and employee training. Jadi continued their career at Navient as the Director of Business Transformation, where they led significant projects focused on customer experience and compliance. Currently, they serve as the Director of Product Management at Maximus, overseeing a Portfolio focused Product Management Team and improving business outcomes for Department of Education programs. Jadi is pursuing a Master of Science from East Stroudsburg University of Pennsylvania, as well as Project Management certification from Villanova University, alongside a Bachelor of Arts from Wilkes University.