John Campbell

John Campbell is a seasoned leader in customer experience and operations, currently serving as Senior Director of Customer Experience at Maximus since March 2015, where responsibilities include overseeing Analytics, Reporting, Training, and Quality Assurance for a large multi-site contact center supporting the US Federal Government. Prior experience includes Vice President of Client Success - Americas at Saba, Senior Program Manager at Lockheed Martin, and Senior Operations Director at TTEC, where international operations management was key. John began a career in operations and consulting with Electronic Data Systems, holding various leadership roles and focusing on global Customer Relationship Management. John holds an MBA from Duke University's Fuqua School of Business and a BS in Information Science from the University of Pittsburgh.