William Cohen is a seasoned human resources professional with extensive experience in managing HR operations across diverse contact centers. Currently serving as a Senior Human Resources Manager at Maximus since September 2013, Cohen collaborates with Call Center Operations to enhance healthcare accessibility for the people of New Jersey. Previous roles include leading the HR team at a 250+ employee contact center in Manhattan for the New York State of Health project, and consulting for Creative Human Resources Professionals. Cohen also established a Human Resources Department at Plaza Recovery and facilitated training at Plaza Associates. Early career experience includes placements coordination at Bank of America. Cohen holds a Bachelor of Arts in English Language and Literature from Occidental College and an SPHR certification in Human Resources Management.
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