Wilfred Sonny Gomez Jr

Wilfred Sonny Gomez Jr is an experienced professional with a strong background in fraud analysis and customer service. Currently serving as a Fraud Analyst and Specialist in System Management & Product Security at Maxis since January 1998, Wilfred is responsible for managing fraud metrics and ensuring compliance with performance KPIs. Previously, Wilfred held the position of Retail Branch Executive at Maxis, overseeing operations and service quality at retail outlets. Prior experience includes roles as a Customer Service Officer at NEC Corporation and a Showroom Consultant at Panasonic, where responsibilities included managing customer service and supporting technical repairs. Wilfred holds a Higher National Diploma in Computer & Telecommunication Engineering from Kolej Universiti Antarabangsa Sedaya, obtained in 1998.