Zara Naqvi

Zara Naqvi, MBA, MHSA, serves as the Enterprise Director of Revenue Cycle Management at Mayo Clinic, overseeing the Patient Account Services Contact Center since September 2021. Previously, Zara held the position of Director of Member & Provider Contact Center Services at Molina Healthcare, managing a department of over 500 staff and contributing as a Florida State Healthplan Board Member. Zara's experience also includes roles such as Business Development & Operations Director at Niznik Behavioral Health, Performance Director at Great HealthWorks, and Director of Operations at Allstate, showcasing a strong background in leadership, operational management, and strategic development across various healthcare and customer service sectors. Zara holds degrees in Biology Pre-Medicine, Business Administration, and Health Services Administration from Florida International University and Keiser University.