Jacques Therrien

Jacques Therrien is an experienced warranty authorizations and claims adjuster currently employed at Auto since February 2017 and has been with Mazda Canada Inc since December 2001 in various specialist roles focusing on warranty authorizations and customer engagement. In the customer engagement role, Jacques has developed and streamlined a closed-loop survey system that enables feedback collection from end product users, coordinating team activities to ensure follow-up on customer satisfaction. Previously, Jacques served as a team leader and trainer at Mazda, supporting the distributor network. Prior experience includes working at Compaq as a senior bilingual customer relations coordinator and senior customer relations analyst. Jacques is fluent in both French and English and possesses a Master of Philosophy (M.Phil.) derived from extensive life experience.