Mark Hamilton possesses extensive experience in IT and programme management, currently serving as Head of UK Programme Solutions at MBDA since July 2016, previously holding several roles including UK Programmes IM Solutions Manager and IM Solutions Architect. Prior experience includes a tenure at SCC as Service Desk Manager, where responsibilities encompassed service transformation and a large Windows 7 deployment. Mark also worked at Modis Solutions as Service Desk Team Leader, overseeing operations of multiple ITIL-based service desks. Additional roles include Senior Technical Service Specialist at Fujitsu, providing hardware support for major retail clients, and various technical support positions at BT Engage IT, PracticeWorks, and Serco Solutions, demonstrating a solid background in technical support, service delivery, and project management.
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