Mark Thomason is a highly motivated and engaging leader with over 30 years of experience in customer experience, organizational transformation, and performance improvement. They have held key positions at companies such as General Motors and Groupe PSA, where they managed global customer support strategies and led major transformation initiatives. They served as Board Director for Quality & Service at Groupe Renault, where they successfully transformed customer service operations and achieved significant commercial results. Currently, Mark is the Head of Service Operations at B–ON, focusing on aftersales support for an electric vehicle and technology manufacturer. They hold degrees in Automotive Engineering Technology from the University of Bedfordshire and North Hertfordshire College.
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