Heather Robertson

Heather Robertson is an experienced professional with a diverse background in product management, business analysis, and technical writing. Currently serving as a Product Manager at Managed Business Solutions since December 2015, Heather has previously held roles including Business Analyst and Technical Writer. At Avaya, from May 2006 to August 2015, Heather successfully managed documentation for over ten hardware and software products, contributed to defining documentation standards, and improved customer satisfaction through effective communication strategies. Heather's career commenced at Rocky Mountain Trane, where responsibilities included training staff on CRM software and administrative support for the commercial sales department. Heather holds a BA in English Writing from the University of Colorado Denver and previously studied at Metropolitan State University of Denver.