Austin Michalke

Austin Michalke has a strong background in product management and sales. Austin has worked at Mercedes-Benz USA since 2016, where they have held various roles. As the Principal of Connectivity Management and Sales - Vans, they are responsible for overseeing the sales and management of connectivity services for vans. In their previous role as a Product Manager, they were instrumental in increasing revenue for vehicle accessories and implementing digital download managers to enhance dealership experience and sales. Additionally, they have experience in service content and after-sales business development, where they implemented strategies to improve customer satisfaction and support the digitization of customer interactions with dealers. Prior to their time at Mercedes-Benz, Austin worked at Apple as a Product Trainer, focusing on training AppleCare Advisors and Managers, improving trainee performance, and emphasizing a customer-first mentality.

Austin Michalke has a Bachelor of Arts (B.A.) in Communication and Media Studies from the University of South Carolina, which they obtained in 2013. Prior to that, they pursued a Bachelor of Science in Computer Engineering from The Ohio State University between 2010 and 2012. Additionally, Austin Michalke has a certification in Mac OS X from Apple, although the month and year of obtaining the certification are unknown.