Evan Hall

Evan Hall is a seasoned technical support professional with extensive experience in providing comprehensive technical assistance across various environments. Currently serving as a Technical Support Representative Team Lead at Mike Collins & Associates since May 2021, Evan excels in delivering first-line support for workstation, server, networking, and security incidents, ensuring top-tier customer service while meeting contractual SLA commitments. Previous roles include Repair Technician at The University of Tennessee at Chattanooga, where troubleshooting and repairing hardware and software were key responsibilities, and Advanced Repair Agent at Geek Squad, managing similar tasks while also holding certification as an iOS Repair technician. Evan's background is complemented by a Bachelor of Science in Computer Science - Software Systems from UTC and an Associate of Science from Chattanooga State Community College.