Shaun Brooks

Shaun Brooks is an experienced IT professional currently serving as Support Desk Manager at Mike Collins & Associates since February 2018, leading dedicated support teams. Previously, Shaun held the position of Help Desk Team Lead, providing managed help desk services. Prior experience includes IS Support Center Supervisor at Mohawk Industries, managing a 12-person help desk team, and serving as a Mac/PC Technician II, responsible for troubleshooting and maintaining approximately 150 Macs. Shaun began a career at Desktop Solutions as a MAC Specialist, achieving ACMT Apple Certification, and spent nearly a decade at Target as a Senior Team Lead overseeing sales and guest service. Shaun is pursuing a Bachelor of Science in Computer Science at Western Governors University, with prior education in Chemical Engineering at Tennessee Technological University and a high school diploma from Red Bank High School.