David Jimenez has over a decade of experience in the technology and customer service sectors. Currently serving as a Jr. Security Administrator and formerly as a Helpdesk Technician at McAdams since April 2016, David excels in providing support and education on software, hardware, and network connectivity, maintaining a customer satisfaction rating above 97% among over 350 users. Prior experience includes working as a Network Administrator at Family Service of Rhode Island from October 2013 to December 2015 and as an Assistant General Manager at Choice Hotels International from 2002 to 2012, where David effectively resolved customer complaints and managed vendor relations. David holds a Bachelor’s Degree in Cyber Security and an Associate’s Degree in Network Engineering from the New England Institute of Technology.
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