Shweta Pujari

Shweta Pujari is an experienced professional in customer service management, currently serving as the Assistant Manager of Customer Connect at mCaffeine since December 2021. In this role, Shweta focuses on fostering a motivating work environment, training team members on customer service strategies, and overseeing daily operations and performance. Prior to mCaffeine, Shweta held the position of Quality Coach at Tech Mahindra Business Services, where responsibilities included managing customer satisfaction surveys and strategic operational planning. Shweta's career began at WNS Global Services as a Team Coach, where duties encompassed responding to customer inquiries, processing orders, and recommending process improvements.