Alex Matthews

Alex Matthews is an experienced professional currently serving as the Manager of Servicing Operations at MCAP since September 2021. With a history of progressively responsible roles in mortgage servicing, Alex has demonstrated expertise in coaching teams, managing complex transactions, and providing peer support within the Contact Centre. Prior roles include Senior Mortgage Servicing Representative, Senior Mortgage Servicing Expert, and Mortgage Servicing Representative. Alex also has extensive experience in the service industry, having held positions at The Keg Steakhouse + Bar and various roles in the golf industry, including Tee Reservation Specialist and Pro Shop Assistant. Educational credentials include a Bachelor of Arts in Recreation and Sports Business from the University of Waterloo and a Bachelor of Arts in Economics from Wilfrid Laurier University.