Victor Leal is a seasoned quality assurance and mortgage specialist with extensive experience in various facets of the financial and insurance sectors. Currently serving as a Quality Assurance Specialist at MCAP since February 2020, Victor performs call and interaction-based reviews to ensure compliance with established standards and audits key processes. Previous roles include Senior Mortgage Specialist in Servicing Operations, OCM Claims Examiner at Allianz Partners, and Senior Disability Administrator at Manulife, showcasing a strong background in claims processing, mortgage servicing, and client relationship management. Victor's early career at Sun Life Financial and Clarica Financial Services involved customer service leadership and health claims adjudication, further complementing a comprehensive skill set focused on quality assurance, process review, and customer service excellence. Victor's educational background includes earning an IFIC designation and studies at Conestoga College.
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