Stephen Thatcher is currently an Operations Officer at McDonald's, where they collaborate with franchisees and staff to execute national strategies aimed at improving guest satisfaction and enhancing sales and cash flow. Previously, Stephen held positions such as Operations & Franchising Officer for Europe, the Middle East, and Africa, as well as US McOpCo Operations Manager for Deployment, leading teams to optimize training and initiative deployment across numerous company-owned restaurants. Stephen has extensive experience in operations, having directed teams in Chicago to exceed guest count and sales targets. They hold a degree in Business Management and Mechanical Engineering from The Ohio State University, earned between 1986 and 1990.
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