William Mulhern

William Mulhern is an experienced professional currently serving as an Accredited Mediator at pmr-europe since February 2022 and as an MCE Senior Associate at the Management Centre Europe since December 2021. Previously, William held various roles at Cisco from September 2012 to January 2021, including Customer Experience Manager, where responsibilities included designing research plans to improve digital experiences and developing customer experience methodologies. William's extensive career at Cisco Systems spanned from November 1994 to August 2011, encompassing roles such as Customer Assurance Manager, Business Systems Architect, and Project Manager. Academically, William earned a Master of Science in Work and Organisational Psychology from Maastricht University and a Bachelor of Science in Psychology from University College Dublin, complemented by studies at Université catholique de Louvain.