Felipe Pereira

Felipe Pereira has over 14 years of work experience in various roles in the IT industry. Felipe most recently worked at McFadyen Digital as a Senior Application Support Manager, where they oversaw a team of support specialists, developed and implemented processes, collaborated with other teams, analyzed trends, ensured SLAs were met, provided guidance to team members, and maintained relationships with stakeholders. Prior to that, they worked at HCL Technologies as an IT Service Delivery | Project & People Manager and at NTT as a Service Delivery Manager. Felipe also worked at TSYS as a Client Service Analyst, where they provided technical support and assistance to clients. Earlier in their career, they worked at IBM as an Incident Problem Manager, where they handled major incidents, managed customer communication, escalated issues, and monitored ticket queues.

Felipe Pereira attended Universidade Anhembi Morumbi from 2021 to 2022, where they pursued a Curso Superior de Tecnologia (CST) in Tecnologia da Informação. Along with their formal education, Felipe has also obtained certifications in Soft Skills from IBM in April 2013 and a Yellow Belt - Lean / SixSigma from Capgemini, although the specific month and year of attainment for the latter certification are not provided.