Ernie Feliciano

Ernie Feliciano has extensive experience in IT service delivery and management, currently serving as the Information Technology Technical Services Delivery Manager at McGraw-Hill Education since November 2015, where responsibilities include managing IT operational support services and ensuring a stable IT environment. Prior to this role, Ernie was a Service Delivery Manager at Wipro/Infocrossing, overseeing service quality for large corporate clients, and a Service Delivery Executive at SunGard Availability Services, focusing on technical service implementation and management processes. Early in the career, Ernie held various positions, including Connectivity Specialist and Windows NT/Citrix Administrator at JPMorgan Chase & Co., Technical Support at Globix Solutions, Technical Consultant at Viacom, and Customer Service Supervisor at Chase. Educational qualifications include an Associate’s Degree in Criminal Justice/Police Science from John Jay College (CUNY).