Joyce Mattis

Joyce Mattis has extensive experience in customer operations, having worked at McGraw Hill since 2004 in various roles, including Customer Operations Order-to-Cash Coordinator, where Joyce manages large-scale projects and coordinates between internal and external stakeholders. Previous positions held at McGraw Hill include Customer Operations Systems Testing & Enhancements Coordinator, Order Management Supervisor, Team Lead, and Customer Service Representative, demonstrating a strong foundation in order processing, application support, team leadership, and customer service. Prior to McGraw Hill, Joyce worked as a Plan Center Representative at The McGraw Companies, Inc., and managed a salon at Saturday's Family Hair Care. Joyce holds a degree in Cosmetology from Fairfield Career Center, earned between 1987 and 1989.