Susan W.

Susan W. is an experienced Information Technology professional with a strong background in managing service desk operations. Currently serving as the Information Technology Service Desk Manager at McGuireWoods LLP since January 2011, Susan provides vision and leadership to a team focused on delivering high-level technical support and client service. Previous roles include Sr. Unit Manager at Capital One and Service Desk Manager positions at Genworth and Hunton & Williams LLP, where responsibilities included oversight of service desk operations, performance reporting, and client relationship management. Additionally, Susan has extensive experience in acquisition marketing and consumer affairs from a lengthy tenure at Circuit City, where leadership was demonstrated across multiple departments and a significant operational budget.