Michael Welsh

Michael Welsh is an accomplished professional with extensive experience in contact center management and operations. Currently serving as Director at McKesson since February 2020, Michael has held key positions including Operations Manager at the same company. Previous roles include Contact Center Manager at Medimpact Direct from September 2017 to January 2020, and Contact Center Managing Director positions at both Diamondback Drugs and Avella Specialty Pharmacy. Michael began a career in contact center operations at Fidelity Investments as Contact Center Operations Manager from June 2004 to January 2012, and earlier served as Contact Center Unit Manager at Citi from 1995 to June 2004. Michael holds a degree from Northern Kentucky University, graduated in 2001.