Pam Roberts is an experienced IT professional with extensive expertise in service desk operations and customer support management. Currently serving as the Sr. Director of Enterprise Service Desk & Field Services at McKesson since September 2021, Pam is responsible for developing strategic operational plans to enhance service quality and operational efficiency. Prior experience includes roles as Director of Service Desk & Security Administration at Baylor Health Care System, Help Desk Director at AIG, and Service Desk Regional Manager at Perot Systems, highlighting a track record of improving service delivery and customer satisfaction while managing large teams and complex support operations. Pam's career reflects a commitment to operational excellence, innovation in service delivery, and team development across various sectors.
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