Vanessa Rico

Vanessa Rico is a seasoned professional with over 15 years of experience in managing and leading teams within the Healthcare IT sector. Currently serving as the Director of Customer Operations at McKesson, Vanessa focuses on enhancing customer experiences through effective Client Advocacy partnerships and project management. Previously, they held various managerial roles at McKesson Health IT and Allscripts, where they built trusted relationships across functional teams and improved processes for greater efficiency. Vanessa has achieved McKesson Six Sigma Yellow Belt Certification, is a Service Strategies Certified Support Manager, and is currently pursuing a PMP Certification. Vanessa is committed to being the voice of the customer and delivering on organizational priorities.