Chris Hedrick is a seasoned professional with extensive experience in customer service and operational management, currently serving as the Director of Customer Service at McMaster-Carr since February 2010, where responsibility includes leading a premier customer service organization. Prior roles at McMaster-Carr span from Regional Project Manager, focusing on company vision and productivity improvements, to Regional Warehouse Operations Manager, overseeing distribution operations. Chris's earlier experience includes managing sales operations and finance, delivering significant enhancements in delivery response times and operational efficiencies. Previously, at Luk Transmission Systems LLC, Chris acted as Project Manager and Lean Leader, coordinating cross-functional teams to drive new projects. A foundational background in engineering was established with a Bachelor of Science in Mechanical Engineering from Ohio University and further enhanced with an MBA from Ursuline College.
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