Craig is a seasoned services and product leader with nearly two decades of experience in customer experience management, services leadership, technical integrations, customer success, and product management. His career includes senior and executive leadership roles at Clarabridge, Qualtrics, and interface.ai before joining Medallia, where he has partnered with thousands of customers to design, deploy, and grow CX and EX programs across a wide range of industries. A proud veteran of the United States Navy, Craig served as an Electronic Technician specializing in satellite communications and holds a bachelor’s degree in Business Information Technology from Virginia Tech University.
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