Medallia
Diego Mole is a seasoned Site Reliability Engineer with extensive experience in application architecture, observability, and automation. At Medallia since February 2021, Diego advanced from Senior SRE to Staff SRE, focusing on reliability and resilience, defining service level indicators, and creating self-service monitoring tools. Prior experience includes serving as SRE Tech Lead and Site Reliability Engineer at EY, and holding various engineering roles at Debmedia, Tienda Nube, and Tenaris, where Diego managed cloud infrastructure, developed monitoring solutions, and analyzed operational efficiencies. Diego holds a Master's degree in Industrial Management and an Electronic Engineering degree from the University of Buenos Aires, alongside additional qualifications in Python programming.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.