Malcolm Bailey is a seasoned technology professional with extensive experience in solutions architecture and technical support. Currently serving as a Solutions Architecture Manager at Medallia since January 2023, Malcolm previously held various positions at Mindful from November 2011 to January 2023, culminating in a role as Senior Solution Delivery Engineer. Responsibilities included client-facing deployments and technical project coordination, alongside in-depth log analysis and integration planning discussions. Prior experience includes roles at Norandex Building Materials as a Branch Support Analyst, providing end user support across multiple locations, and at Micros Retail Systems as a Store System Engineer, focused on software installation and troubleshooting. Malcolm holds an Associate of Applied Sciences in Computer Systems Networking and Telecommunications from ITT Technical Institute-Strongsville.
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