Sean E. Shields is a seasoned Customer Experience Professional with extensive experience in program management and operational excellence. Currently serving as Program Manager at Medallia since August 2020, Sean E. Shields oversees a portfolio of 17 enterprise customer accounts, including Fortune 500 companies, focusing on customer success through critical listening and strategic planning. Prior to this role, Sean E. Shields held various leadership positions at Confirmit, including Senior Program Manager, where responsibilities included guiding consultancy services for significant accounts. With a background at Insights by Kantar spanning over a decade, Sean E. Shields excelled as Senior Director of Operational Excellence and VP of Research Management, managing multimillion-dollar business sectors and mentoring project managers. Earlier experience at Maritz included roles as Sr. Spec Writer, Project Coordinator, and Field Supervisor, showcasing a strong foundation in project coordination and data processing leadership.
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