Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.

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Medallia

Medallia's headquarters in Pleasanton, CA, United States

The McLean office focuses on software engineering, financial strategy, and client success within global alliances.

McLean

The Ahmedabad office focuses on delivering quality assurance and program management for professional services and engineering projects.

Ahmedabad

This department provides assistance and solutions to users encountering technical issues.

Technical Support

This department focuses on the design, development, and maintenance of software applications and systems.

Software Engineering

This department is responsible for delivering and managing professional services to clients, ensuring successful project execution and client satisfaction.

Professional Services

This department is responsible for managing client relationships and driving sales strategies to meet organizational goals.

Account Management

The Engineering and Technical Operations team at Medallia is responsible for the development, deployment, and maintenance of the Medallia Experience Cloud platform. This team ensures system reliability, enhances security measures, and optimizes software performance, all while supporting technical initiatives that drive customer satisfaction and operational efficiency. Through collaboration among skilled engineers and technical managers, they deliver innovative solutions that empower businesses to leverage customer insights effectively.

Engineering and Technical Operations

The Product Management team at Medallia is responsible for defining and driving the strategy and development of the Medallia Experience Cloud platform. This team collaborates across design, engineering, and customer insights to prioritize features and enhancements that improve user experience and drive customer value. By leveraging data and feedback, they ensure the platform evolves to meet the changing needs of clients, ultimately supporting organizations in creating exceptional customer experiences.

Product Management

This department is responsible for overseeing sales processes, managing sales strategies, and driving revenue growth through effective sales leadership.

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Other teams

Software Engineering

Professional Services

Account Management

Engineering and Technical Operations

Product Management

Sales Operations