Director Of Customer Success

ABOUT MEDALOGIX

Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.

The Company's five machine learning products have demonstrated improved patient outcomes and reduced cost to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest cost providers in an industry shifting to value-based care.

POSITION OVERVIEW

We are looking for a passionate and results-driven Director of Customer Success to lead our customer success team and drive customer satisfaction and retention goals. In this pivotal role, you will be responsible for overseeing customer onboarding, training, support, and renewal strategies, as well as cultivating strong relationships with our clients.

The ideal candidate will be an advocate for our customers, ensuring that their needs are met while also aligning with company objectives. You will play a key role in developing the customer success strategy, identifying opportunities for expansion, and facilitating communication across departments to deliver an exceptional client experience.

This role is critical as Medalogix continues to expand and innovate in the healthcare technology space.

KEY RESPONSIBILITIES

• Lead the Customer Success team in developing and executing strategies to drive customer satisfaction, retention, and expansion.
• Oversee the onboarding process to ensure a smooth transition and implementation for new customers.
• Develop and maintain strong relationships with key clients, acting as the main point of contact for their needs and concerns.
• Monitor customer health metrics and utilize data to inform actions and strategies.
• Collaborate cross-functionally with Sales, Marketing, and Product teams to align on customer goals and feedback.
• Manage renewals and upselling processes to maximize account growth and profitability.
• Develop and deliver training programs and resources to empower clients and drive product utilization.