Erica C.

Erica C. is an experienced project manager with a career spanning over a decade in the healthcare and customer service industries. Currently employed at MedCost since April 2014, Erica has held roles ranging from Customer Service Representative Team Lead to Implementation Project Coordinator/Project Manager, emphasizing quality customer service, employee training, and performance monitoring. Prior experience includes working as an Administrative Assistant/CNA at Continuum Care Services, where responsibilities included patient interaction, appointment scheduling, and record maintenance, as well as serving as a Certified Nursing Assistant at Wake Forest Baptist Health, aiding patients with daily living activities. Erica holds a Bachelor of Science in Industrial Distribution and Logistics from East Carolina University and an Associate of Arts from Forsyth Technical Community College.