Natalie C. is a seasoned professional with extensive experience in customer success and strategic leadership across multiple organizations. Currently serving as Vice President of Global Customer Success at Bitly, Natalie focuses on enhancing customer experiences through various initiatives, including onboarding, support, and training. Additionally, as a Chief Founding Member at Chief, Natalie advocates for women's leadership in senior positions. Natalie's previous roles include Global Vice President at Vonage, where Natalie led customer success and diversity initiatives, and Global Director of Customer Success at TokBox. With a strong background in marketing and customer strategy, complemented by degrees in Sports Science and Digital Marketing, Natalie's expertise spans enterprise service sales, cross-channel marketing, and team management in diverse industries.
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