Nick Grisel

Nick Grisel is an experienced management professional currently serving as Manager Klantenservice & Selfservice at Mediahuis Nederland since June 2023, overseeing a customer service team of approximately 200 employees and leading the implementation of self-service strategies and new customer service tools. Prior to this role, Nick held various managerial positions in customer service and digital services at Mediahuis NRC, Essent, Energiedirect.nl, and Gemeente Geldrop-Mierlo, where responsibilities ranged from managing customer journeys to leading inbound sales teams. Nick's educational background includes degrees from Radboud University and Fontys University of Applied Sciences, complemented by professional training in Lean methodologies and business management.