Sybille Staal

Sybille Staal is an experienced professional in customer service management and retention, currently serving as Manager klantenservice, retentie en engagement at Mediahuis Noord since 2021. Responsible for customer service policy, Sybille focuses on optimizing customer processes, system landscapes, and data insights. From 2018 to 2020, Sybille held the position of Manager klantrelaties en customer experience, managing paid circulation and services as part of the B2C management team. Prior roles include marketeer behoud en klantontwikkeling/customer journeys at NDC mediagroep, where Sybille specialized in online customer journeys and retention, and retail manager at Uitgeverij Schoolsupport. Sybille also has a background as a commercieel manager and product manager at Audax. Educational qualifications include a degree from Hanzehogeschool Groningen.