Diana Hernandez

Diana Hernandez is a seasoned CX Finance Specialist in Customer Experience at Mediaocean, with experience dating back to November 2014. Responsibilities include daily interactions with clients, resolving support issues, analyzing client processes, managing escalated system issues, and participating in on-site client support. Prior roles include Senior Finance Support at Grey Group, where technical and process support for financial software was provided, and Executive Secretary at the American Postal Workers Union, handling office operations and grievance processing. Diana also held positions as Billing Coordinator at CGS and Ogilvy Public Relations, and as an Accounting Clerk at Linden Travel Bureau, showcasing a strong background in finance and client management. Diana earned a Bachelor of Science degree in Communication and Media Studies from City University of New York-Hunter College.