Lucas Frejlak

Lucas Frejlak has over a decade of experience in customer success and technical support, currently serving as a Sr Customer Success Specialist at Mediaocean since December 2012. In this role, Lucas executes account plans that drive growth and product adoption, conducts on-site consultations with clients to address business needs, and fosters strong partnerships with stakeholders. Previous positions at Mediaocean include Business Solutions Consultant, Associate Account Manager, and Bilingual Product Support and Training Specialist, where Lucas provided comprehensive support and training across broadcast media buying applications. Prior experience at Epsilon as an Account Coordinator and Consumer Specialist involved managing client communications and monitoring promotional program timelines. Early career experience as a Bilingual Service Desk Analyst at Millennium Care Inc. included providing technical assistance and resolving hardware and software issues for multiple clients.