Mediaocean
Lucas Frejlak has over a decade of experience in customer success and technical support, currently serving as a Sr Customer Success Specialist at Mediaocean since December 2012. In this role, Lucas executes account plans that drive growth and product adoption, conducts on-site consultations with clients to address business needs, and fosters strong partnerships with stakeholders. Previous positions at Mediaocean include Business Solutions Consultant, Associate Account Manager, and Bilingual Product Support and Training Specialist, where Lucas provided comprehensive support and training across broadcast media buying applications. Prior experience at Epsilon as an Account Coordinator and Consumer Specialist involved managing client communications and monitoring promotional program timelines. Early career experience as a Bilingual Service Desk Analyst at Millennium Care Inc. included providing technical assistance and resolving hardware and software issues for multiple clients.
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Mediaocean
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Mediaocean is the mission-critical platform for omnichannel advertising. Processing $150 billion in annual media spend, Mediaocean provides foundational software to connect brands, agencies, media, technology, and data. With AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean enables end-to-end management of campaigns from planning, buying, and selling to analysis, invoices, and payments. Mediaocean employs 1,200 people across 20 global offices and is part of the Vista Equity Partners portfolio.