Medibank
Kattral O'Sullivan is a Senior CX Designer at Medibank, with extensive experience in customer experience and change management across various organizations. Previously, Kattral served as CX Manager at ahm Health Insurance, focusing on strategic project design and customer experience enhancements. At UnitingCare Queensland, Kattral held roles as CX & Innovation Manager and Enterprise Change Manager, leading teams to develop customer experience strategies and manage corporate change practices. Additional experience includes positions at RACQ as Member Experience Enablement Lead, Blue Care as Organisational Change Manager, and various roles in account management at Australian Regional and Remote Community Services Ltd, Staples Australia/New Zealand, and Redox Pty Ltd. Kattral holds a Bachelor of Arts from Victoria University of Wellington and is skilled in blending creative and analytical approaches to drive impactful changes in customer experience.
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Medibank
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Medibank Private Limited is a private health insurer. The Company underwrites and distributes private health insurance policies under its brands, including Medibank and ahm. The Company has two segments: Health Insurance and Complementary Services. The Health Insurance segment offers private health insurance products, including hospital cover and extras cover, as stand-alone products or packaged products that combine the two. Its hospital cover provides members with health cover for hospital treatments, whereas extras cover provides health cover for healthcare services, such as dental, optical and physiotherapy. The Health Insurance segment also offers health insurance products to overseas visitors and overseas students. The Complementary Services segment offers a range of activities, including contracting with government and corporate customers to provide health management services, as well as providing a range of telehealth services in Australia and New Zealand.